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Golf Course Ratings & Reviews Resources

Ratings & Reviews

Golf course operators tin can also accept advantage of the power of ratings and reviews to help grow their business. We are home to over i.5 1000000 course reviews from around the world. We're hither to help y'all become started.

Why Reviews Affair

Did yous know that lxx% of Americans read reviews^* before making any purchase decision? Today's customers are looking for reviews of a product before they buy. And, customers - especially golfers - dear to talk. By providing ratings and reviews about your grade on GolfPass, the potential exists to assistance you lot drive boosted traffic and sales - while besides collecting key insights from golfers to assistance you meliorate your operations.

Rating Badge

Promote your course's rating and encourage customers to submit reviews by adding a Rating Badge to your website. Go to your class page and click on "Become Widget" at the lesser of the folio for farther instructions.

All Nigh Reviews

Have questions about ratings and reviews and what they mean to your course? Here are some frequently asked questions and some answers to help become you started.

How practise ratings and reviews benefit my class?

- Accurate conversations that spark dialogues to drive sales and foster golfer loyalty
- Increased golfer engagement and community participation with courses
- Allow golfers to share their reviews on social media platforms, driving additional buzz for courses
- Help courses understand what golfers want, what they value most and how to better meet their needs

Are other companies utilizing ratings & reviews?

Yeah, there are currently more than 2,000 of the world'south leading brands - including 100 of the summit consumer brands and manufacturers - utilizing the aforementioned ratings and reviews arrangement that nosotros use ^*. In addition, some other industries heavily depend on ratings and reviews - such as the travel & tourism industry via TripAdvisor, which features more than 170 one thousand thousand reviews and sees an boilerplate of more than 100 contributions to its site from consumers EVERY minute^*.

Are golfers using reviews on GolfPass?

You bet! To date, we have garnered more i,500,000 reviews for over 15,000 courses written past over 500,000 golfers, making it the largest single source of golf game course reviews. The average course rating is currently 3.ix out of 5 stars.

How does my course earn reviews?

Golf game courses can earn reviews by encouraging their customers to rate and review their feel post-obit their round. Remember, you cannot submit a review for a golfer or offering incentives or compensation of any kind in exchange for a review, simply you can inquire your customers to write an honest review of their experience at your class. For more data on tools that we can provide to courses to encourage reviews, contact us.

Are the reviews moderated?

Yes, there are 3 levels of moderation that each review passes through before it is published:

1.) Automated profanity filtering - A review is non even allowed to be submitted by the golfer if it contains whatsoever profanity

2.) Automobile watch-give-and-take filtering - We filter for additional inappropriate and potentially inappropriate terms that we've identified. If establish, the review is flagged and our team is notified. We tin can so refuse or corroborate once it'south reviewed. If a golfer continues to post inappropriate or profane content, we accept the ability to blackness list them, so their reviews are always rejected, should that be needed.

3.) Human moderation - All reviews that brand it to the final stage are then reviewed past man moderators that expect to take hold of any additional inappropriate and/or false reviews.

Community and Review Guidelines

We'd like to give thanks our community for their connected efforts to brand our website a corking identify for golfers to share fair and constructive feedback about their feel to the course and fellow golfers. When writing your review and submitting media, we asking you abide by the following Review Guidelines:

Relevant. Your review is intended for other golfers and should focus on the golf game course you played and your private feel at that place. For example, provide details about why you liked or disliked the course, such as the condition of the greens or the pace of play. Reviews should reverberate the entire booking experience, and reviews focused exclusively on customer service are subject to removal - those bug should be brought to golf class direction straight. Your review should non include whatever commentary or personal rants near politics, religion, social issues or whatsoever other topics non relevant to the core feel of a golfer at the course being reviewed. All reviews must be submitted in English language.
Recent. Conditions at golf courses may constantly modify based on weather condition, maintenance, or a diversity of other factors. In order to make sure your review is as valuable as possible, please submit your review within 7 (7) days of the date you played and ensure yous select the correct "Played on" date.
Offset-Hand. Your review should be express to your personal experience at the golf course. Do non include whatsoever 2nd-hand information from other sources such as friends or other websites.
Authentic. Please ensure that your review is factually authentic based on your genuine experience and does not include any exaggeration or speculation or any fraudulent, deceptive, or misleading information. We practise non have sides in factual disputes betwixt reviewers and golf game courses. Reviews may non exist posted for the purpose of manipulating a golf game course'southward rating. Do not submit faux reviews, the same or like review multiple times, reviews for the incorrect golf course, or reviews for the aforementioned course from multiple accounts.
Inappropriate Content. Reviews must be appropriate to the forum and may not incorporate whatever obscene, profane, offensive, or discriminatory language or whatsoever threats, harassment, intimidation, bullying, or detest speech. Practice not threaten to post, or offer to remove, a negative review as an endeavor receive payment or bounty from a golf course. All reviews containing links or URL'due south are subject to removal.
Illegal. Reviews may not contain any content that is illegal or depicts illegal activity.
Intellectual Property. Do non include any content or materials in your reviews that borrow on any copyright, trademark, or other intellectual property right of another, such equally copyrighted videos or images. All written content, uploaded images, and videos included in your review become the property of NBCUniversal and its affiliates, and by submitting a review you consent to its use in any medium, including the social media outlets, marketing materials and websites of NBCUniversal and its affiliates. When we use something yous've posted, we may or may not, at our sole discretion, include your username and location or other identifying data you provide. Delight see our Terms of Apply for details.
Unbiased/Conflicts of Interest. Your review should be unbiased. Do not submit reviews of golf game courses you own, represent, or are otherwise affiliated with (current or former), or the golf courses of any friends, relatives, peers, or competitors.

Non-Promotional. Reviews may non contain whatever advertisements, "spam" content, or references to products, brands, offers, websites, or companies other than the golf course being reviewed. For questions, comments, or customer service relating to NBCUniversal, GolfPass, or GolfNow, please visit our Contact U.s. folio.
Privacy. Do not include any full names, email addresses, phone numbers, physical addresses, or other personally identifiable or private information in your reviews. Any photos or videos including others should not exist posted without their permission.
Verifiable. In club to ensure the authenticity of our reviews, we may ask yous to provide documentation to confirm you played the golf form for which you submitted your review.

We reserve the right to remove or not to post any reviews or materials submitted by yous that violate the Review Guidelines above or for whatsoever reason at our sole discretion. Violation of the Review Guidelines or Terms of Employ may likewise upshot in your account being suspended or terminated. If yous feel one of your reviews was rejected or removed in error, delight contact us here and include your username, email address, and name of the golf course you reviewed.

By submitting a review, y'all acknowledge you have read and accept the Review Guidelines above and the GolfPass Terms of Utilize and Privacy Policy .

Savour writing your review!

How can I avert getting a negative review?

While negative reviews are bound to happen - here are a few pointers to aid try to avoid them:
- Focus on Client Service. Encourage your form staff to make customer service a summit priority - whatsoever and all golfers could write a review of their experience.
- Keep Your Course Conditions Upwards-to-Engagement Online. Brand certain golfers are aware of any issues before they book and arrive at the course so there aren't whatever surprises.
- Manage Expectations. Ensure your class is openly communicating any potential problems with golfers once they arrive, such as delays in kickoff times, so they're not taken off guard.
- Constantly monitor your grade reviews. If anything is extremely negative, but valid, respond to the golfer to make certain they know you lot value their opinion, and attempt to amend the outcome.

Remember negative reviews happen to anybody - fifty-fifty major brands such as Best Purchase, Samsung and Dell receive negative reviews of their products that are and then displayed on their websites. Why do they allow this? Information technology reinforces actuality - if every single review was completely positive, would anyone believe it? Also keep in mind the following:

- Only 11% of all reviews to-date take an overall rating of simply 1-ii stars
- Shoppers who read helpful brand responses to reviews are 186% more than likely to make a purchase decision and prove 157% higher boilerplate product sentiment^*

How are form ratings determined?

Our "Rating Index" is a formula that gives recent reviews more importance and a higher value than older ones, which will better reflect your continued efforts to provide golfers with a truly memorable playing experience.

Our alphabetize gives golf course operators like you more credit for your efforts, as well as ratings that genuinely reflect the work you do every solar day. And it opens upwardly more opportunity for new golfers to help your course climb the rankings and be discovered by players from around the world.

Can I ask for a reviewer to remove a review?
In general, unless we find the review to be false or fabricated, we do not remove reviews from the website. Instead, we encourage course management to arts and crafts a response to a review, using the guidelines higher up.

However, if you feel a review is fraudulent or improper, you tin report it by hitting the "Study" button beneath the review. Include every bit much information every bit possible every bit to why the review is inappropriate or fraudulent, and a fellow member from our team will review the case.

Abound Your Reviews
Interested in growing your number of ratings and reviews but not sure how to get started? Here'south your step-past-step guide to the nuts.

one. Sign Up – First, yous'll need to create a user account, username and password, which is easy, fast and free. Be certain when you create the account the username includes your grade proper name. Create your account here .

2. Encourage Customers to Review their experience – Every bit your customers come through the pro store after their round, ask them if they enjoyed their round and encourage them to visit GolfPass to write a review almost your course. The ratings you receive will assistance exist compiled into your overall rating. We currently showcase the 10 top-rated courses in each destination, and then the higher your overall rating, the better chance your grade has of beingness featured. Plus, we're currently compiling reviews into a series of Golfers' Choice lists that will characteristic height golfer-recommended courses to play.

iii. Monitor and Respond to Reviews – Responding to reviews – both positive and negative – shows golfers that yous genuinely care virtually their feel and are interested in their feedback. Be certain to regularly monitor what golfers are writing and respond.

If your form receives a positive review, reply past:
Thanking the reviewer for taking the fourth dimension to share their experience
Personalizing your response to their review

- If your class receives a negative review, stick to the following steps:
- Answer with a sense of time urgency. A speedy response shows golfers that you lot care about client service. A prompt response also allows you to add together your perspective.
- Be professional and courteous. Keep in listen that many golfers - electric current or prospective - will run into the response, which could alter the way they view your course. E'er be polite, demonstrating that you appreciate positive and negative feedback.
- Address cardinal issues. If the review brings up a special complaint, explain how you have worked to resolve the event.
- Focus on the positives. Highlight any positive comments made in the review and share any planned upgrades or additional services that could benefit the reviewer.

4. Utilize the Outstanding Reviews - We completely encourage courses to employ the positive ratings and reviews posted well-nigh your course in emails, marketing and other various mediums. These testimonials from real golfers represent accurate, viable word of mouth endorsements. We are working to soon be able to offer impress and digital tools to help you tell others nearly your overall rating in a number of places, including in-store displays, emails, on your website, social media channels and more, so stay tuned. To learn more, contact GolfNow Business concern .

Connect
Have a question or interested in learning more than? Contact us .

Source: https://www.golfpass.com/travel-advisor/ratings-and-reviews-resources

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